Open the profile for that account (Administration -> Manage Users -> Profiles) and edit the profile for the sync account. Is the account active? If not, enable the box and click "save", then wait a few minutes to see if sync resumes.ĭoes the account have the correct permissions? When you edited the user's record, the Profile is right above the Active flag. Open the account you're using for sync (Administration -> Manage Users -> Users, then click "Edit" for the account used for sync). Go to the Users section of your account. Remember that if your password changes, your security token changes as well you'll need to update both at the same time. Otherwise, the button reads "Disable Sync." You can leave the button alone if this is the case.Ĭheck your SFDC username, password, and tokenĭid you change your SFDC password recently? Or did you reset your SFDC security token? If so, click the Edit Credentials button and enter the new information. Is sync enabled? If it's disabled, the button says "Enable Sync." Click the button to enable sync. Are the credentials blank? If so, take a minute to set up your Salesforce sync.ĭid you recently make large changes in your Salesforce database such as adding custom fields or changing many field values? Large changes to your SFDC database may take longer than usual to sync into Marketo.Look at the account that's syncing to Salesforce. Log into Marketo and go to the Salesforce section of the Admin tab.Enter your SFDC username, password, and token.If it's been more than an hour, try these steps. Checked activity history items or SFDC Tasks aren't being sent to SFDCīefore you go any further, go to the Salesforce section of the Admin page and look at the Last Synced time:.Your information hasn't sync'd in the last few hours (and this isn't your first sync).How can I tell if there's a sync problem with Salesforce? Having sync troubles with SFDC? Try this quick checklist to see if it solves your problems.
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